The Challenge
Boston Pizza, Canada’s largest casual dining restaurant chain, operates over 375 locations with 15,000+ employees across Heart of House (HOH), Front of House (FOH), management, franchisees, and corporate roles.
Their outdated proprietary Learning Management System (LMS) presented multiple challenges:
- Outdated Interface Design – The LMS was visually outdated, lacked modern functionality, and no longer aligned with Boston Pizza’s evolving needs.
- Limited Reporting & Data Visualization – The platform lacked a reporting engine with self-serve capabilities, real-time data widgets, and one-click access to saved reports, making it difficult for corporate and field managers to track training progress and compliance.
- Limited Authoring Tools – Content creation workflows were complex, templates were inflexible, and layout options were restrictive, slowing down development and limiting creativity.
- Lack of Engaging, Interactive eLearning – Training was static and text-heavy, with no interactivity, no drag-and-drop activities, no animations, and no simulations—leading to reduced learner engagement.
- Not Mobile-Friendly – The LMS lacked mobile optimization and didn’t offer a mobile app, making it difficult for restaurant employees to access training during shifts or on the go.
- Limited Assessment Capabilities – There were no built-in knowledge checks or interactive assessments, question types and quiz functionality was limited.
- No Gamification – The system offered no badges, leaderboards, or learner engagement tools to encourage progress and motivate.
- Ongoing Maintenance Burden – The proprietary system required significant IT resources to operate and update.
Boston Pizza needed a scalable, cost-effective, mobile-friendly LMS with intuitive authoring, interactive content, powerful reporting, and built-in gamification to improve learning outcomes across all locations.
The Solution & Impact: BP Learning – A Fully Modernized, Interactive Training Platform
Working with the Fabric LMS team, Boston Pizza launched BP Learning 2.0 — a fully reimagined, interactive learning platform tailored for a modern restaurant workforce.
Mobile-Optimized, Anytime Access
BP Learning was designed mobile-first and deployed as both a responsive web tool and a dedicated mobile app, allowing employees to:
- Complete training on any device — desktop, tablet, or phone
- Navigate a clean, touch-friendly interface
- Access training while on shift or remotely
- Resume in-progress training across devices
This mobile accessibility made training more flexible and reduced downtime across busy restaurant environments.
Built-In Authoring for Custom Interactive eLearning
Fabric LMS includes a built-in authoring environment, enabling Boston Pizza to build and manage their own interactive content, including:
- Pizza Builder Simulation – A hands-on module that teaches FOH and HOH teams to build every item to spec
- Custom Menu Training – Detailed visual modules for every item, including ingredients, packaging, and plating
- Scenario-Based Learning – Branching activities that simulate real-world customer interactions and operational decisions
- Gamified Knowledge Checks – Drag-and-drop exercises, image hotspots, and live feedback quizzes
- Video Modules with Assessment Layers – Enriched with questions to reinforce key takeaways
Additionally, Fabric LMS was used to build dedicated learning pathways for Boston Pizza’s corporate team, supporting professional development beyond restaurant operations. A library of SCORM-based manager training was also imported, allowing the team to centralize all learning under one system.
Modern UI & Personalized Dashboards
The LMS interface was completely redesigned to provide:
- Role-based home dashboards tailored to each user group (e.g., FOH staff, managers, franchisees)
- Quick access to key training metrics, alerts, and assigned courses
- A centralized Learning Plan Page, organizing required training by category: Onboarding, FOH, HOH, Management, and Promotions
- Visualized course progress and completion tracking
This upgrade made the experience more intuitive for learners and easier for managers to guide their teams.
Advanced Assessment & Tracking Tools
With Fabric LMS, Boston Pizza gained the ability to assess and validate learning through:
- Auto-graded quizzes
- Interactive scenario-based evaluations
- Role-specific knowledge checks
- Drag-and-drop and image-based assessments
Managers can now accurately measure knowledge retention and ensure key learning outcomes are achieved.
Powerful, Self-Serve Reporting Engine
Reporting was transformed with:
- Real-time dashboards for corporate, regional, and location-level leadership
- Custom reports tailored to training categories, roles, compliance needs and more
- One-click access to frequently used reports
- Automated reporting for promotions and seasonal initiatives
This allows the entire leadership team to monitor performance and compliance across all 390+ locations — instantly.
Gamification That Drives Engagement
To boost participation and motivation, BP Learning introduced:
- Leaderboards to foster friendly competition
- Digital badges for milestones and course completions
- Progress tracking widgets and visual incentives
- Built-in challenges to reinforce training goals
Gamification has contributed to higher completion rates and better learner satisfaction.
Lower Costs, Higher Scalability
By transitioning to Fabric LMS, Boston Pizza eliminated many of the costs and risks associated with maintaining a proprietary system:
- No ongoing developer maintenance required
- Faster implementation of updates and new features
- Less IT overhead and more control by the L&D team
- Scalable infrastructure to support future growth
The Outcome: A Future-Ready LMS Built for Restaurants
With BP Learning 2.0, Boston Pizza now has:
- A fully mobile, responsive training platform accessible on any device
- Self-serve reporting and real-time compliance tracking
- Built-in authoring tools to create engaging, branded eLearning
- Robust assessment capabilities to measure knowledge retention
- Gamification features that increase motivation and participation
- A modern, intuitive UI that improves the user experience
- A scalable, low-maintenance solution with significant cost savings
BP Learning has become a cornerstone of Boston Pizza’s operations — helping ensure every team member is equipped to deliver great service, maintain consistency, and grow within the organization.